Solution Integration

When you create a Solution Totalmobile automatically creates the Solution Message Queue name and Work Type Message Queue name. When you create a Visit Workflow Totalmobile automatically creates a Work Type Name and a Work Type Description.

• The Work Type Name links messages to the Solution.

• The Work Type Queue processes Visit-related messages.

• The Solution Queue processes Forms which Users submit from the home screen of the Totalmobile app.

  

Refer to the Integration user guide and the Integration SDK for more information.

Customising the Integration

1. In WebAdmin click Solutions.

   

2. Click a Solution.

3. Click the Edit icon in the Solution Name grey banner.

4. Under the blue Integration banner:

   1. Edit the Solution Message Queue name.

   2. Edit the Work Type Message Queue name.

   The Solution Message Queue name and Work Type Message Queue name must begin with a backslash.

   

5. Click Save.