Update Personal Details

Each lone worker is registered on the Safe Hub platform by your administrator. Your profile is also linked to any lone worker protection devices that you may have — this includes the mobile device that you might use to access the Safe Hub app.

If you need to update or complete your personal details, you can do so yourself through the Safe Hub Knowledge Base.

Using the Safe Hub app to access the Knowledge Base

  1. Open the Safe Hub app on a compatible Android or iOS device, such as a mobile phone.

  2. Select the More menu.

    Safe Hub App select More menu

  3. The More menu loads. Select View Knowledgebase.

    Safe Hub App More menu with View Knowledgebase button

  4. The Safe Hub Knowledge Base page loads. Select Your Personal Details.

    Safe Hub Knowledge Base App page

Using the welcome email to access the Knowledge Base

  1. Open the welcome email that you receive from the system.

  2. Select the URL that invites you to get additional guidance and the option to update your personal profile.

    Safe Hub Welcome Email with Knowledge Base URL

  3. The Safe Hub Knowledge Base page loads.

Access and update Your Personal Details

  1. From the Safe Hub Knowledge Base page, select Your Personal Details.

    Safe Hub Knowledge Base page showing the Your Personal Details icon highlighted

  2. The Your Personal Details page loads. Add or update information in the relevant fields. It is best to add as much detail as possible. This information is used in the event of a genuine alarm by the Alarm Response Centre (ARC).

    The Your Personal Details page in the Safe Hub Knowledge Base

  3. When you have finished updating your details, select Save Your Personal Details at the bottom of the page.

    The Save Your Personal Details button in the Safe Hub Knowledge Base