Lone Worker Protection - Release 9.40

Release Date: April 2026

We have been enhancing Lone Worker Protection (Protect) since the last release, adding new features and addressing known issues to improve quality.

Some features may require additional setup by Totalmobile. If needed, reach out to your Account Manager for access details.

These Release Notes cover the following:

What's New

  • PROT-793 – SMS Notification for Low Battery

    It is now possible for the system to send an SMS message to a person when their GPS Device has a low battery. This is a default message and can’t be customised per customer. Sent notification messages can be viewed by opening the Person page within their Site and selecting Received Messages. This feature is not enabled by default and charges may apply.

  • PROT-765 – Exclude Portal Users from Dashboard and People Usage Report

    Portal only users can now be excluded from the Activity Dashboard and the Person Usage Report. People who have a website login but do not have an Alert Call Profile or a Worker Down Profile are considered to be portal only users. By default, these people will not be included in the information shown on the Activity Dashboard. This feature can be deactivated if required. By default, the Exclude Portal Only Users box will be selected on entry to the Person Usage Report.

  • PROT-686 – Management Portal MFA via Authenticator App

    The login page in the Management Portal has been enhanced to allow two factor authentication by entry of a timed one-time password generated by an Authenticator App. We support the Microsoft Authenticator app version 6.2 and above, however other apps with a TOTP facility will work. If this feature is enabled on the Website Login Policy assigned to your Site, you will be offered the chance to add an entry to your Authenticator app by taking a photograph of a QR code when you next log in and two factor authentication is due.

  • PROT-256 & 281 – Open Alert Information Transferred Back to Management Portal

    When an operator returns an open alert to the queue or places the alert on hold, the following information will be uploaded to the Management Portal and be viewable on the Alert Manager Report. Previously data was only uploaded when an alert was closed but this now provides alert information updates during active alarms.

    • Operator Action Response 1, 2 and 3

    • Operator Response text

    • Incident Type

    • Response By

    • Cause

    • All operator logs indicating when an alert was picked and saved or placed on hold

    This is available with Web Alert Manager V2.08.00.

  • PROT-757 – Group Alert Hierarchy Restriction

    The Send Group Alert page in the Management Portal now respects the hierarchy restrictions a user has in place.

  • PROT-686 – ARC Reports Site MFA via Authenticator App (ARC Only)

    The login page in the ARC Reports site has been enhanced to allow two factor authentication by entry of a timed one-time password generated by an Authenticator App. As per above.

  • PROT-764 – ARC Reports Enhanced Information (ARC Only)

    The ARC Reports site now includes a download of all operator activity which will detail which operators performed actions on alarms that were processed in the Web Alert Manager.

  • PROT-755 – Additional Customer Fields (Internal Use Only)

    New fields have been added to the Site Settings page in Sysadmin to hold Number of App Licences Purchased and Number of GPS Devices Purchased. This is in addition to the Jira GUID and Business Vertical fields that were added in release 9.39.

Fixes

Ref

Description

PROT-810

A situation where the Activity Dashboard would fail to render when the logged in person had a Hierarchy Restriction has been corrected.

PROT-784

An issue where a newly created person would not be assigned the default App Safe Check profile has been fixed.

PROT-775

Person Daily Usage Statistics are now split by Application and GPS Device usage. This information is only applicable to the PowerBI reports and is not visible anywhere in the Management Portal or the Report API. Additionally, the App Slow Ticks and Days With Slow Ticks columns have been removed from the usage report as they are no longer appropriate for recent versions of the Safe Hub Android app.

PROT-90

As situation where an incorrect speed calculation could occur when processing an incoming GPS Data Event has been corrected. Additionally, a new state that can indicate where GPS Data Events are stale has been added. Where the difference between the current time and the time the GPS Device captured a location is more than the minutes value configured the location will appear on the GPS Data Report with a description of "Old Data". The default setting is 360 minutes (6 hours).

CSUP-304540

An issue where the Activity Dashboard would not show any SOS Fob usage has been corrected.