Field Service Intelligence - Release 9.40

Release Date: April 2026

We have been enhancing Field Service Intelligence since the last release, adding new features and addressing known issues to improve quality.

Some features may require additional setup by Totalmobile. If needed, reach out to your Account Manager for access details.

These Release Notes cover the following:

What’s New

  • Near Real-Time Data Sharing & Platform Modernisation

    Providing faster access to operational data with consistent refresh behaviour.

    • Expanded near real-time ingestion and data sharing across Mobile Working (Mobilise), Job Management (Connect), Datamart and Referral Management (Carelink) environments.

    • Migrated additional customers to the Laminar ingestion framework for improved reliability.

    • Optimised shared infrastructure and runners to improve scalability and performance.

  • Expanded Operational Reporting Coverage

    Improving reporting transparency, accuracy, and usability.

    • Introduced new bronze and gold datasets including Job Activity and Travel Duration.

    • Aligned Power BI calculations with legacy SSRS logic.

    • Added clear descriptions to standard care reports.

  • Data Quality & Processing Improvements

    Providing more complete datasets and higher analytical confidence.

    • Implemented automatic idle activity generation to close gaps in shift timelines.

    • Improved deduplication and event handling logic.

    • Introduced surrogate keys to improve dimensional modelling.

  • AI & Data Science Advancements

    A foundation for predictive insights and proactive decision making.

    • Continued development of No-Access prediction capabilities.

    • Added feature engineering anonymisation and model tuning foundations.

  • Environment Provisioning & Onboarding

    Providing faster onboarding and more predictable deployments.

    • Improved hot tenant provisioning and automated deployments.

Fixes

Description

Corrected Travel Duration calculations to display values in seconds.

Fixed KPI conditional formatting display issues.

Resolved inconsistencies between Power BI reports and source data.

Addressed memory and performance issues with large datasets.

Improved pipeline scheduling and execution reliability.

Stabilised data refresh behaviour across tenants.

Fixed record duplication and missing data scenarios.

Improved handling of malformed source data.

Ensured schema consistency across bronze, silver, and gold layers.

Resolved tenant-specific deployment issues.

Fixed automation and promotion gaps.

Improved non-production environment stability.