Job Management (Connect) - Release 9.39

Release Date: February 2026

We have been enhancing Job Management (Connect) since the last release, adding new features and addressing known issues to improve quality.

Some features may require additional setup by Totalmobile. If needed, reach out to your Account Manager for access details.

These Release Notes cover the following:

What's New

  • SLA Calculations

    A new feature has been added to Work Orders for SLA Calculations, it allows for tracking of first site attendance SLAs, which can vary by contract and priority. The system now supports different forms of SLA tracking to meet specific client contract requirements.

  • Job Planner Displays Dependencies & Planned Dates

    Enhancements have been made to Planning > Job Planner so it now displays dependencies and planned dates on the Gantt Chart. Users can now view planned start and end dates, dependencies between jobs, and open visits for work categories. This information is accessible through a tooltip when hovering over a work category pill.

  • Auto-Replenishment of Commodities (UOM)

    A new feature has been added for Materials Management, Job Management (Connect) now supports auto-replenishment of commodities with different stock and purchasing units of measure (UOM). The system tracks usage of stock UOM and automatically raises requisitions based on set minimum and reorder quantities. This streamlines the replenishment process for materials like reels which are measured differently for stock and purchasing.

  • Location Availability Times & Opening Hours Held for Dynamic Scheduling (Optimise)

    A new feature has been added to Customers > Property Management, to support location availability times and opening hours for Dynamic Scheduling (Optimise). This allows for mapping of open hours or operating hours for locations, sites, or properties to appointment slot templates in Dynamic Scheduling (Optimise), which ensures visits are not booked when venues are closed, improving scheduling efficiency.

  • New Order Asset Topic Message Bus

    A new Order Asset Topic has been added to the message bus, which outputs an array of asset information associated with an order. This supports existing Order & Asset Tags/Fields and is limited to 10 assets per order. The array includes essential asset details such as External ID, Name, Condition, and Custom Fields, enhancing the visibility of assets linked to orders created through various means.

  • Auto-Link Work Orders Based on Secondary Order Number

    A new feature has been added to automatically link work orders raised by the Sales Order API based on matching secondary order numbers at the point of creation. This is particularly useful for scenarios where multiple faults (work orders) are provided against the same Case Number, improving work order management and tracking.

  • Job Management (Connect) to Mobile Working (Mobilise) Job Code Integration

    Enhancements have been made to the Job Management (Connect) and Mobile Working (Mobilise) integration. The Job Code entity has been enhanced with the addition of a Long Description field, supporting up to 4000 characters. This new field is now integrated into the Job Codes Import process, Job Codes UI, and Code API, providing more detailed information for each job code. A configuration option has been added to allow sending the Long Description instead of the standard Description with Coded Tasks to Mobilise, with a fallback to the Description field if no Long Description is available.

  • Using Attributes from Job Management (Connect) to Dynamic Scheduling (Optimise)

    A new feature has been added to Customers > Property Management specifically for property zones to support the use of additional attributes for integration with Dynamic Scheduling (Optimise). These allow for more precise and flexible scheduling based on various factors.

  • Update Customer Property V3

    Enhancements have been made to the Customer Property V3 API to include Timezone, Zone, and Housing Area information. This expansion of property data allows for more detailed and accurate property management within the system.

  • Unit 4 Financial Outputs

    A new feature has been added for Unit 4 Financial Outputs, which enhances the system's financial reporting capabilities, providing more comprehensive and tailored financial data outputs for the Unit 4 integration.

  • Capture Target Date Override Reason within Manual Allocation

    A new feature has been added to Order Management > Appointment Booking to capture Target Date Override Reasons within Manual Allocation. This allows users to provide and track justifications when manually overriding target dates, improving accountability and decision tracking in the allocation process.

  • Create Invoice File for Finance System (Masterpiece)

    A new feature has been added for Job Management (Connect) to support the creation of invoice files for the Masterpiece Finance System. This integration streamlines the financial processes by automatically generating invoice files compatible with the Masterpiece system.

  • SAF Subcontract Financial Output File

    A new SAF Subcontract Financial Output File has been implemented. This provides users with the ability to generate and export financial data related to subcontracts in a structured format.

  • SAF Materials Financial Output File

    The new SAF Materials Financial Output File has been implemented. This allows users to create and export financial information specifically related to materials in a standardised file format.

Fixes

Ref

Description

CONSUP-1019

An issue has been fixed with the Bulk Import, where it was not possible to update the Asset Name.

CONSUP-1116

An issue has been fixed where Follow-On Visit bookings taken via the Web Services API were not taking into account the Max. Travel Time limitation.

CONSUP-1179

An issue has been fixed where the PO Search function was not defaulting to Work Orders.

CONSUP-1184

An issue has been fixed where even when the Alert Security Profile permission was enabled to Open, the user would still have the ability to create, delete alerts, and amend the comments of alerts.

CONSUP-1219

An issue has been fixed on the Planning View where the columns would sometimes lose their alignment.

CONSUP-1226

An issue has been fixed where admin users with the ‘Is admin user’ box ticked could access the Authorisation Config page from the Integration config.

CONSUP-1230

An issue has been fixed where if the priority of an Order was changed after the Order was raised, it was not reflected on the Diary screen when hovering over the Order.

CONSUP-1234

An issue has been fixed where when the Show resource Allowed/Preferred zones on tooltip was selected it did not show the Preferred Zones correctly on the Diary.

CONSUP-1247

An issue has been fixed where the Connect API was supplying a Completion Time to NEC which was in the future.

CONSUP-1255

An issue has been fixed where ordering the search results in Order Management by the Unit Price column would pick its own order.

CONSUP-1256

An issue has been fixed with the Default Required Date Based on Target Date option, where it no longer sets the Required By Date when subcontracting a Job Code.

CONSUP-1277

An issue has been fixed where there was no option to control the Job Planner button within the Planning View, via the Security Profile.

CONSUP-1304

An issue has been fixed where Book Appointment was incorrectly showing availability when there was none.

CONSUP-1309

An issue has been fixed where Issues could not be edited on the Issue Details screens without having the Show Subcontract Orders For All Suppliers setting enabled, when it should have just needed there Issue Details Modify setting enabled.

CONSUP-1340

An issue has been fixed where it was not possible to update the Zones.

CONSUP-1343

An issue has been fixed when running a report of completed Visits from the Visit Management screen, where the Visit Result was missing for some Visits despite the Visit being completed, and there being a Visit Result for them.