Introduction
Field First is the central point of interaction for the Field First platform, providing you with a single point of access to Totalmobile’s full range of solutions, capabilities, and analytics.
The key benefits are:
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Connected customer experience - the Platform and Navigation menus provide you with seamless and intuitive navigation across every service touchpoint and platform feature available to you.
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Personalisation - the customisable landing page and flexible dashboards help you to access the information you need based on your preferences and role.
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Notification Centre - surfaces What’s New from Totalmobile.
Field First focuses on the Totalmobile field service capabilities. These are built on our eight core technology principles (Data, Integration, Low-Code/No-Code, SaaS, UX, Security, AI, Innovation) the key capabilities of Field First are:
Asset Management
Empowering asset owners with a unified digital asset register that transforms maintenance from a reactive to a proactive service – supported by a single source of truth for all asset information, warranties and compliance across the asset lifecycle.
Mobile Working (Mobilise)
Provide field workers with everything they require at the point of service. Managed from the back office and received in the field via a mobile app, on-site teams gain instant access to visit details, task instructions, and critical enterprise functions right at their fingertips.
Dynamic Scheduling (Optimise)
Efficiently allocate resources to operate with the most efficient schedule available. Automatically assign the right people with the right skills to the right task at the right time, adapting seamlessly to changes throughout the day and wider organisational goals.
Job Management (Connect)
Empowers organisations to take control of all aspects of service demand. With clear visibility and control of work orders, users can achieve greater visibility and command over all job requirements – from stock and materials management to subcontractors delivering work.
Referral Management (Carelink)
For health and social care workers, they can manage referrals and associated care packages, including carer tasks and service user goals. Required care visits are automatically scheduled in the most efficient way—taking into account travel time, continuity of care, skill requirements, and other key factors. Once scheduled, visit details are dispatched to care workers’ devices, giving them access to vital information needed to deliver consistent, patient-centered care at the right time—even without a mobile or Wi-Fi connection.
Emergency Services Rostering (GRS)
A specialist rostering capability built for the demands of police, ambulance, and other emergency services. Totalmobile’s Emergency Services Rostering capability enables planners to align skills, availability, and operational priorities to ensure the right people are on duty at the right time. The advanced global rostering rules engine supports complex shift patterns, compliance requirements, and rapid redeployment, supporting emergency services to stay agile, effective, and resilient in the face of real-time rostering challenges.
Workforce Rostering (WorkSuite)
A flexible shift planning and rostering capability that aligns workforce capacity with operational demand across a wide range of industries. Users can streamline shift pattern design, rostering, and workforce management while ensuring compliance with regulations and working practices. Part of our Workforce Rostering capability, employee self-service tools support diary management, shift bidding, shift swap requests, and personal absence management via any device, boosting flexibility, engagement, and operational efficiency.
Fire Services Rostering (Gartan)
A purpose-built rostering and time management solution for retained, wholetime, and volunteer fire services. Totalmobile’s Fire Services Rostering capability provides a real-time, global view of staffing across multiple locations and shift patterns, ensuring operational readiness and compliance. Fully integrated with HR, payroll, and training systems, it combines intuitive scheduling tools, instant shortage alerts, and skills tracking—helping services make better strategic decisions while supporting firefighter work-life balance.
Lone Worker Protection (Protect)
Prioritise employee safety with a robust lone worker protection solution that offers 24/7 support, customisable alerts, and a direct line to emergency support through secure SOS devices, apps and our award-winning ARC (Alarm Receiving Centre).
Field Service Intelligence (Insight)
Drive continuous improvement with field service intelligence that delivers real-time, actionable reports across every stage of service delivery, empowering proactive decision-making and enhanced performance.