Rostering - Release 13

Release Date: October 2026

Totalmobile has enhanced its Rostering offering since the previous release, adding new features and addressing known issues to improve quality.

Some features may require additional set up by Totalmobile. Contact your Account Manager if you require access details.

• Emergency Services Rostering (GRS) — Totalmobile's GRS capability enables police, ambulance, and other emergency service providers to meet their citizens' needs by improving staff management and service delivery compliance.

• Field First Rostering — Totalmobile's future rostering and shift-planning capability will be delivered as part of the unified Field First platform.

These Release Notes cover the following:

• What's New — GRS

• What's New — Field First Rostering

• Fixes — GRS

What's New — GRS

• Acting Up — record and authorise accurate duty time and overtime, integrated with Payroll

  There have been enhancements to Time Sheets > Time Sheet Definitions > Time Sheet Layouts > Advanced Options in Main Client to introduce new fields to enable recording Acting Up claims on time sheets. When enabled, staff can record standard duties and overtime as 'Acting Up' in GRS Web > My GRS > Time and Attendance > Time Sheets. Managers/authorisers can review claims for Acting Up hours in GRS Web > My Staff > Time Sheet Authorisation.

  This release introduces comprehensive Acting Up functionality within GRS, enabling organisations to accurately record, authorise, report on, and transfer Acting Up duties to Payroll teams. Users can record Acting Up activity against both standard duty and overtime, including full or partial shifts, while capturing the applicable grade and reason for the claim. Acting Up claims follow existing authorisation workflows and integrate directly with Payroll by providing all of the required information to support pay calculations and threshold tracking. This reduces reliance on manual processes and spreadsheets for operational managers, Human Resources, and Finance teams.

  For more information about settings in Main Client, refer to Acting Up fields to record Duty and Overtime hours.

  For more information about GRS Web, refer to Time Sheets and Time Sheet Claim Authorisation.

  Totalmobile has renamed Overtime Authorisation to Time Sheet Claim Authorisation.

• Senior Officer Hours Accrual

  This release introduces a dedicated Senior Officer Hours (SOH) accrual process, providing automatic overnight transfer of hours from standard TOIL (Time Off in Lieu) to a Senior Officers Hours Absence Account. Senior Officers should continue to submit additional hours through the existing TOIL process via Time and Attendance.

  The enhancement helps protect historic TOIL entitlements while providing a more appropriate mechanism for managing Senior Officer accrued hours. It is possible to request Senior Officer Hours through the standard Web Request process, with configurable expiry rules allowing organisations to define how long unused hours remain available.

  For more information refer to Time Sheets.

• Time Sheet Summary column change to two decimal places

  This release introduces numerical values for the following columns, ensuring that they are now right-aligned in their cells and correctly round to two decimal places: Single (Basic), Overtime (Time Plus), Double/PHL, Unsocial Lower, Unsocial Higher

• Removed customer-specific functionality to Convert Payment/TOIL

  The overtime claim processing logic has been simplified by removing a separate customer-specific path and using a single common process instead. As a result, when either of the settings Convert TOIL to Actual when Authorised or Convert Payment to Actual when Authorised are enabled, the system will consistently convert the claim to an actual record, perform the required record updates, and send the overtime notification email (if the email setting is enabled).

  Previously, the overtime notification email was sent only via a customer-specific process. The change extends this behaviour so that all customers using either of the automatic conversion options receive the same notification.

  The system options affect only claims entered via a Time Sheet and do not affect the behaviour of the Overtime Claims and Time Owing Claims screens in GRS Web.

What's New — Field First Rostering

• Integration - Personnel API implementation

  The new Personnel API provides integration capabilities for managing personnel information and associated data, such as titles, grades, classes and authorisers.

• Integration - Organisation API implementation

  The new Organisation API supports location data, providing API capabilities to create, retrieve, update and delete location information.

• Integration - Overtime API implementation

  The new Overtime API provides integration capabilities for recording and managing additional working time, with supporting data, such as reasons, rest days, TOIL, rates and project codes.

• Integration - Rosters API implementation

  The new inbound Rosters API provides integration capabilities for managing working time and associated rostering information.

Fixes — GRS

Ref	Description
GRSSUP-1286	Daily Posting Sheet — Multi-user Diary changes Fixes an issue with the system not saving changes to diary entries when a user does not move through the dates, not saving historic changes, and not providing log entries of any changes. The system now checks for changes to the diary since it was initially loaded. If there have been changes, it displays a message that informs the user about conflicting changes to check whether they want to overwrite information before saving.
GRSSUP-2147	Timesheet summary — Randomly doubling hours for some people Fixes an issue where the system could detect two instances of a time sheet, for example if there were two personnel with the same name, and double-up time sheet summary figures. This is now resolved.
GRSSUP-2173	GRS — Roster — Roster Def Shift Pattern — Intermittent issue with loading shift patterns Fixes an issue where pattern loading threw an error for values correctly calculated as 0. Calculation now remains correct and no error is thrown.
GRSSUP-2135	GRS — Annual Leave Warnings Overridden Report not bringing back data Fixes the way in which the report interprets the data to pick up Referrals and Restrictions, plus both the old and new data values of 'embargos' and 'embargoes', when the option is set to EMBARGOS.
GRSSUP-2100	GRS — Personnel Skills — Order incorrect when showing hidden skills Introduces a change to ensure that when Hidden Skills are displayed in Personnel Definitions > Personnel Skills the ordering and alignment are now correct.
GRSSUP-2010	GRS — Bank Holiday Accounts — Transfer Balance Introduces a change that ensures only positive values are saved in the Absence Management > Public Holiday Accounts - Absence Account Transfer on-screen dialogue. If the value is left as 00:00 then the system displays a warning message and does not save the record until the user enters a positive value.
GTD-677	Remove GrsAppService A smoke test has been carried out of GRS Main Client and GRS Web; the application and screens still start up smoothly and user is able to navigate and use screens like normal.
GRSSUP-1958	GRS — Student/Mentor remarks not showing on the Individual Duties reports Fixes the issue where the system did not show Student/Mentor remarks on the Individual Duties report. Comments are now displayed on the report; if more than one remark exists, they are displayed under Individual Duties.
GRSSUP-1918	GRS — Analysis — Individual duties — Highlight to show the current day missing Fixes an issue with certain reports, such as Individual Duties, where the grid control not picking up the properties of columns on the child grid when drawing cells, which resulted in it not applying the highlight. This is now corrected; the current date is highlighted on the Individual Duties report if it is within the selected date range.
GRSSUP-1884	GRS — Bank Holiday Account — Transfer from TOIL Fixes an issue where transferring hours from TOIL to a Public Holiday Leave account did not create the corresponding TOIL debit record for non-SWP/DCC customers. Transfers now correctly update both accounts.
GRSSUP-1764	GRS — Daily Posting Sheet/Shift Advance Planner — Quick Shift hiding existing shifts Fixes an issue that could occur when using Quick Shift on the Daily Posting Sheet/Shift Advance Planner where the system hid an existing shift if a user created a new shift for the same shift period. The fix ensures that Quick Shift will no longer hide the existing shift if a user changes a User Defined Shift in the planning sheets using uses Quick Shift that matches a normal shift of the same time.
GRSSUP-1644	GRS — Roster Planners — Roster Volunteer — missing Globe This fix ensures that the Roster Volunteers screen in Main Client displays the globe icon at the bottom of the Person Selector. This feature enables users to search for people outside the currently selected Current Location setting.
GRSSUP-1598	Event Emails to individuals not working Ensures that individual emails are correctly sent when AL Auto Grant Refuse is configured and the Sent to Individual setting is selected/ticked.
GRSSUP-1500	GRS — Contact Log — Contact_rid not populating when sending shift advert Introduces a change to push notifications to ensure that when a shift advert generates a notification from the shift advert that the advert is linked to the push notifications that the system sends out.
GRSSUP-1845	GRS — Annual Leave Refusal Logging — include Workflow refusals This fix ensures that when an Annual Leave is auto-rejected the Auto Rules Break column displays Yes in the Annual Leave Request report.
GRSSUP-1246	GRS — Shift Patterns — Shift pattern Start on Sunday Adds a system option to calculate shift patterns from the shift pattern start date instead of always using Monday. The new system option is: Rosters > Use Shift Pattern Start Date Set the option to Yes to use the shift cycle pattern start date. Set it to No to use the Monday of the pattern week.
GRSSUP-2260	Annual leave rules Weekly Overbooking Fixes an issue with the Annual Leave 'Weekly Hours' rule where the calculation only considered the total leave on the specific days of the leave record being entered, rather than the entire week. The rule has now been corrected and correctly takes all leave recorded across the full week into account when performing the calculation. This fix applies to Weekly Hours rules that have been allocated to both Groups and Locations.
GRSSUP-2282	Annual leave rules Weekly Overbooking Implements an additional fix for the Annual Leave 'Weekly Hours' rule to resolve an issue where the weekly leave calculation excluded the existing leave of the employee for who leave was being booked. The calculation is corrected and includes all existing leave within the week, ensuring accurate validation against the Weekly Hours rule. This fix applies to Weekly Hours rules assigned to both Groups and Locations.
ORG-12895	GRS — Reports — View Personal Data — Permission checks Verified contact information visibility now correctly respects permissions for both primary and working locations across affected screens, ensuring contact details are displayed when access is granted to either location.
ORG-12955	GRS — Time Sheet Records — Error: Object reference — when saving rejected time sheets Fixes an issue where the first save after submitting or rejecting a time sheet could show an error when using specific customer code.
ORG-11661	GRS — Absence Analysis — Person Name display to be consistent over time (based on today) Updates the report to ensure it uses the person's current full name at the time of report execution, ensuring records are grouped consistently and historical names are not displayed.